Returns
In the unlikely event that there is an issue with your order, please email enquiryteam@TensysDirect.com within 14 days of receipt to arrange a return (or within 30 days if the goods are damaged or faulty).
The Customer Service Team will provide you with a returns number by email please enclose this with the goods being returned.
Any returns not authorised in advance or without a returns number will NOT be accepted.
1.1 The Customer may cancel the Contract by notifying the Supplier within 14 days of receiving the Goods and receive a refund, but only provided the Goods have not been used by the Customer. To cancel the Contract the Customer must notify the Supplier as set out in clause 1.3 of their decision to cancel the Contract. The Customer must complete the form provided with the delivery of the Goods.
1.2 If the Goods are faulty, damaged or mis-described then the Customer may cancel the Contract notifying the Supplier within 21 days of receiving the Goods.
1.3 To cancel the Contract the Supplier must be notified by email at enquiryteam@TensysDirect.com. Details of the Customer’s Order and order number must be provided to help the Supplier identify the Order. If accepted by the Supplier, then the cancellation is effective from the date of the cancellation email from the Customer. The Supplier will issue a return number. Returns will only be accepted if a return number has been issued, any items returned to the Supplier without an agreed return number will not be accepted.
1.4 If the Customer has received faulty, damaged or mis- described Goods and decides to cancel the Contract on that basis they are entitled to a full refund, or a replacement of the Goods provided, delivery costs will be met by the Supplier for the return and replacement of the Goods. If the Customer has returned the Goods to the Supplier under this clause because they are faulty, damaged or mis-described, the Supplier will refund the price of the Goods and delivery. The Supplier will refund the Customer on the credit card, debit card or bank account used to pay with within seven days of the return being received by the Supplier.
1.5 If the Customer, through no fault of its own, receives the incorrect Goods it may cancel the contract and receive a refund as set out in clause 1.1 and 1.3. The Customer will also receive a refund for the delivery costs. Alternatively, the Customer is entitled to the replacement of the incorrect Goods for the correct Goods. All delivery costs for the return and the delivery will be met by the Supplier.
1.6 If the Customer cancels the Contract then the Customer must return the Goods to the Supplier without undue delay and in any event not later than 14 days after notification of the cancellation of the Contract. Where clause 1.4 or 1.5 does not apply the Customer will not receive a refund for delivery and the Customer will bear the delivery costs for the return of the Goods. The Customer may either send the Goods back, return the Goods to the Trade Counter or hand the Goods to an authorised Carrier.
The Customer Service Team will provide you with a returns number by email please enclose this with the goods being returned.
Any returns not authorised in advance or without a returns number will NOT be accepted.
1. Return and refund
1.1 The Customer may cancel the Contract by notifying the Supplier within 14 days of receiving the Goods and receive a refund, but only provided the Goods have not been used by the Customer. To cancel the Contract the Customer must notify the Supplier as set out in clause 1.3 of their decision to cancel the Contract. The Customer must complete the form provided with the delivery of the Goods.
1.2 If the Goods are faulty, damaged or mis-described then the Customer may cancel the Contract notifying the Supplier within 21 days of receiving the Goods.
1.3 To cancel the Contract the Supplier must be notified by email at enquiryteam@TensysDirect.com. Details of the Customer’s Order and order number must be provided to help the Supplier identify the Order. If accepted by the Supplier, then the cancellation is effective from the date of the cancellation email from the Customer. The Supplier will issue a return number. Returns will only be accepted if a return number has been issued, any items returned to the Supplier without an agreed return number will not be accepted.
1.4 If the Customer has received faulty, damaged or mis- described Goods and decides to cancel the Contract on that basis they are entitled to a full refund, or a replacement of the Goods provided, delivery costs will be met by the Supplier for the return and replacement of the Goods. If the Customer has returned the Goods to the Supplier under this clause because they are faulty, damaged or mis-described, the Supplier will refund the price of the Goods and delivery. The Supplier will refund the Customer on the credit card, debit card or bank account used to pay with within seven days of the return being received by the Supplier.
1.5 If the Customer, through no fault of its own, receives the incorrect Goods it may cancel the contract and receive a refund as set out in clause 1.1 and 1.3. The Customer will also receive a refund for the delivery costs. Alternatively, the Customer is entitled to the replacement of the incorrect Goods for the correct Goods. All delivery costs for the return and the delivery will be met by the Supplier.
1.6 If the Customer cancels the Contract then the Customer must return the Goods to the Supplier without undue delay and in any event not later than 14 days after notification of the cancellation of the Contract. Where clause 1.4 or 1.5 does not apply the Customer will not receive a refund for delivery and the Customer will bear the delivery costs for the return of the Goods. The Customer may either send the Goods back, return the Goods to the Trade Counter or hand the Goods to an authorised Carrier.